RESUME
Qualifications
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Over twenty years of experience as a writer in multiple industries preparing many types of written content.
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Skilled at explaining complicated topics in a clear way.
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Able to set and manage schedules to consistently deliver the best product on time for both short-term and long-term projects.
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Collaborate well with project management, subject matter experts, and other sources to collect information and develop content.
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Knowledge of documentation tools and ability to quickly learn new software.
Software
MS Office (Word, Excel, PowerPoint)
Adobe FrameMaker
RoboHelp
Visio
Adobe Acrobat
PhotoShop
Work experience
Breakaway Technologies. Technical Writer (Contract).
March 2019 - October 2019
Developed online help for a new browser-based financial analysis tool. Worked with the project team to determine the documentation needs for the project and created all required materials. Created a PowerPoint presentation for user training. Assisted with writing test cases and performed QA testing to verify functionality and identify bugs. Created other documentation as needed, including installation guides and product welcome kit. Used tools including RoboHelp, MS Word, GitHub, Excel, and PowerPoint.
MATC Group. Technical Writer. (Contract)
August 2018 - January 2019
Created user guides, blog posts, web content, and training for internal and external clients; assisted in the redesign of a website to ensure readability and SEO; and researched and wrote content for a chapter in a book about advances in diabetes treatment technology. Used tools including MS Word, Storyline 360, Slack, SharePoint, and Snagit.
StoneRiver, a Sapiens Company. Technical Writer.
January 2002 - February 2018
Developed and maintained documentation to support software products used in the insurance industry for policy administration, claims processing, and billing. This included online help, user guides, release notes, system administrator guides, upgrade guides, and other documentation as required. Collected information from use cases, requirements, and interviews with subject matter experts to ensure that all information was accurate and current through multiple releases and product versions. Used documentation tools such as FrameMaker, MS Office products, RoboHelp, Adobe Acrobat, WebWorks, and Visio to prepare deliverables in various formats. Worked with the release manager to ensure that all products were consistently delivered on time and met the needs of the audience for the document. Used CA Agile Central (Rally) and ClearQuest to track requirements, enhancements, and defects to identify areas of the product that needed to be documented. Assisted other writers on their projects as needed.
Connexn Technologies. Technical Writer.
September 2000 - October 2001
Prepared online help, training materials, and technical documents for cost and revenue assurance software used by telecommunications companies. Worked with the training manager and development team to ensure that documentation needs were met so that customers could successfully use and maintain the product at their site. Developed an internal knowledge base to collect and share information for the development team.
US West/Qwest. Technical Writer.
August 1999 - September 2000
Created and maintained documentation to support development efforts for a large telecommunications provider. Prepared and maintained the required forms and artifacts to display compliance with the required development methodology and presented materials to auditors to ensure compliance.
Please download my resume to view my full employment history.
Education
Clarion University of Pennsylvania.
Bachelor of Science in Communication, 1992.